Westhavenworld

Last Updated: June 2026

01. RETURN ELIGIBILITY

To qualify for a return:

• Request must be made within 7–14 days after delivery
• Item must be unused and in original condition
• Original packaging required
• Proof of purchase required

Returns that do not meet conditions may be refused.

02. NON-RETURNABLE ITEMS

The following cannot be returned:

• Worn or damaged items caused by customer use
• Custom or personalized items
• Final sale / clearance items
• Items without original packaging

03. REFUND PROCESS

Once returned item is received:

1. Inspection is performed
2. Approval or rejection is confirmed
3. If approved → refund issued to original payment method

Processing time: 5–10 business days (depending on bank/payment provider)

04. ORDER CANCELLATION

Orders can only be canceled before shipment.

After shipping, cancellation is no longer possible.

05. SHIPPING COSTS

Shipping fees are non-refundable unless:

• Wrong item sent
• Defective product received
• Company error occurred

Return shipping cost is usually borne by customer.

06. EXCHANGES

We only replace items if:

• Item is defective
• Item is damaged upon arrival

Exchange requests must include proof (photos/videos).

07. DAMAGED ITEMS

If your item arrives damaged:

Please contact us immediately with:

• Order number
• Photos of product
• Description of issue

We will provide replacement or refund if eligible.

08. LATE REFUND CASES

If refund is not received:

• Check bank processing time
• Contact payment provider
• Contact your bank

If still unresolved, contact us directly.

09. CONTACT

Westhavenworld
Email: service@westhavenworld.store